Delete account and data

This page explains how to delete your GrowOS account and the data that belongs to it. It is reachable without installing the app and requires no sign-in.

Option 1: In the app

Settings → Delete account. There you first confirm that it is really you: accounts with a password enter their password, accounts using Google sign-in confirm once via Google. You then type the word DELETE and confirm the final prompt. Deletion happens immediately and you are signed out automatically.

Option 2: By email

Write from the email address of your GrowOS account to support@growos.eu with the subject “Account deletion”.

We delete the account within 30 days of receiving the request. If the request comes from an address other than the one on the account, we will check back first to make sure the deletion really comes from the account holder.

What gets deleted

• Your account including email address, name, time zone and language setting
• All plants including names, species, locations, moisture ranges and watering intervals
• All sensor readings and the watering history of your plants
• All care tasks of your plants, including their entries and settings
• All photos on your plants — including those other users uploaded there — together with the originals held in object storage and the image variants derived from them (photos you uploaded to other people’s plants: see below)
• All alerts and notification settings
• Push tokens of your devices
• Connected sensor devices and their access tokens
• Your friendships, open and declined requests and blocks, as well as your friend code and display name
• All location access: the access you hold with others and the access you granted on your own locations
• All invitation links you created and all hand-over requests in which you are sender or recipient
• Active sessions (you will be signed out on all devices)
• Outstanding password reset codes and every email send job addressed to you

Photos on other users’ plants. If you added photos to a plant that belongs to another user (for example as a house sitter or housemate), those photos are deleted as well by default. If you delete your account in the app and have such photos, the app first asks whether you want to delete or keep them. If you choose “Keep”, these photos remain with the plant, with no link to your account and without your name; a photo caption you entered remains as well. The owner of the plant can still delete them. If you request deletion by email to support, these photos are always deleted.

Photos on plants you handed over. Hand-overs are permanent. Photos you uploaded as the owner of a plant belong to the plant from the hand-over on: they always remain when your account is deleted, regardless of your choice of “Delete” or “Keep” and also when you request deletion by email to support. They are then without a link to your account and without your name; a photo caption you entered remains as well. The new owner can delete them.

What happens for other users

• Members of your locations (sitter or housemate) lose their access to your plants because the plants are deleted. Photos they uploaded there are deleted as well.
• Friends no longer see you in their friends list; requests and blocks between you are removed.
• Watering entries recorded on other users’ plants remain there, without being attributable to you any more: they only point to the anonymous remnant record (see below).
• Plants you handed over belong to the new owner and stay with them. Photos you had uploaded as the owner before the hand-over remain with the plant (see above: “Photos on plants you handed over”).
• An invitation link you redeemed is detached from your account and revoked.

What is retained for a while

• Server access logs from regular operation, containing truncated IP addresses (see 3.6 of the privacy policy). Retention: 7 days
• Backups. Deletions take effect immediately in the live system; backup copies are deleted permanently when their retention period of no more than 35 days expires.
• Records subject to statutory retention, if any arise. GrowOS has no payments and no in-app purchases, so normally nothing falls under this.
• An anonymous remnant record for technical reasons: the account row itself stays in the database but is fully blanked. Email address, name and the Google account link are removed, so no person can be derived from it any more. Your email address becomes available for a new sign-up immediately.

No way back

Deletion is final. There is no restore and no grace period during which the account could be reactivated. If you want to keep your photos, save them to your device beforehand.

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